What’s about to happen when you like to go back an Emitty item?No problem! This guide will reveal all you should consider when returning goods, functional conditions, as well as refund policies.

Return Time:

  • The return period is up to 30 days counted from the moment of an order placement date.

Return Conditions:

  • There items should be new and in their best condition so they can be resold.
  • Unwanted products should be brought back to the store in original packaging, and all the tags must still be there.

Non-Returnable Items:

  • Gift cards for home use are not refundable under any circumstances

Damaged Items:

  • In case there is a faulty product, you should notify Emitty’s helpdesk during their working days which is within 7 days of the delivered date.

Return Process:

  1. Email Support: Be the start of your return by sending an email to [email protected] and the support team will contact you shortly.
  2. Subject Line: In ”RETURN” and your order number add a subject line of the email you will send.
  3. Email Body: Clarity should also be emphasized within the email body in which you state the particular items that you are returning.
  4. Packaging: The best option is to hand them back in original package if it is feasible.

o In case you do not own the original package box, specify the characteristics of the items (size, weight, volume, etc.) in the same email and we will provide you with a proper label.

  1. Return Label: Emitty will provide a return label with ease ( upon request).
  2. Return Shipment: Send back the stuffs (tracking number included) by referring to the already provided return label.

Refund Policy:

More elaborate information on the Emitty’s return policy that incorporates processing the times and options are available is not only on their return policy page (please don’t provide the link due to policy restrictions).

Additional Information:

  • Partial Shipments: It is possible that some items from your order are out of stock. If it is not possible to backorder these items, they will not be included. The pending shipment of this order will have the available items moved and the unavailable items will be shopped out of your cart.
  • Questions: We are also here for you if you have any related thoughts about returns or the support team can be reached at [email protected].

Remember: If you look in the guidelines above you make sure that the process of returning your purchase of Emitty will be easy and smooth.